Google Business Profile Chat

What is Google Business Profile (GBP) Chat?

GBP Chat, short for Google Business Profile Chat, is a feature provided by Google My Business that allows businesses to communicate directly with customers through the Google Maps app or through the Business Profile on Google Search. This feature enables real-time messaging between businesses and customers, facilitating quick inquiries, customer support, and appointment scheduling. GBP Chat offers a convenient way for businesses to engage with potential and existing customers, providing them with prompt assistance and enhancing the overall customer experience.

Can I chat with prospects and customers with Connect messaging?

Yes, when GBP is integrated with Connect all communication is routed through Connect.

Is there a charge associated with using GBP chat via Connect?

No there is no charge to chat using Connect.